As an entrepreneur, you must be wondering how a Taxi booking App works and be inspired by the likes of Uber that are revolutionizing transportation. You can also take part in this revolution by starting your own Taxi Business. This also helps digitize offline taxi businesses by providing them with an online platform. Taxi Apps have been game-changing when it comes to on-demand transportation. A Taxi App results in lower fares and transaction costs.
By starting their own Taxi Business, the entrepreneur has a chance to end Uber’s monopoly. Entrepreneurs can take advantage of this situation as Uber dominates only in Western countries. Uber has been banned, either partially or permanently, in countries like Turkey, Denmark, France, Germany, Hungary, etc.
The reasons why Uber is banned in these countries range from unfair competition to a lack of safety features and issues with problematic dispatcher services. You can leverage Uber’s shortcomings.
The Three Pillars that make a Taxi Booking App
1. User App:
The user app is the first pillar that holds the foundation of your Taxi App, and it also functions as a door for the user. The user first has to install the app from the Play Store or the App Store.
Important features:-
- Registration & Profile Management:
The user is greeted with a login screen. The UI needs to be intuitive and simple. Users can register through various means. Using their phone number, Email ID, and Social media accounts, and also logging in via OTP through their WhatsApp account. Face ID and fingerprint authentication.
- Real-Time Tracking:
The user app has a feature that lets them track the location of the driver. And an estimated time of arrival, which helps your customer build trust and safety. This makes use of GPS technology to locate the driver.
- Payment Integration:
The user has multiple options to complete the payment upon the end of a ride. This includes cards, digital wallets, and cash. With further security improvements.
- Rating & Feedback System:
This feature allows both parties to rate each other and give any feedback. This active feedback system is vital in fixing bugs and other issues in the app.
- Notification System:
This sends users notifications about their ride status, driver details, and any promotional offers.
2. Driver App:
If the user app were like a door, then the driver app is the building. It has been designed to increase the efficiency of every taxi ride. Also, to ensure proper navigation.
Important Features:
- Onboarding Process:
Effectively streamlines the vetting process of drivers, which includes their personal ID, driver’s license, and background check. In their profile settings, they can upload their documents. During this onboarding process, the driver chooses their type of vehicle. There is a section where drivers can manage all their vehicles.
- Navigation & Route Management:
There’s an iron-clad navigation system so that the driver can quickly reach the passenger’s location. There are algorithms in place to find an optimal path to decrease travel time.
- Earnings Dashboard:
Drivers can see the earnings they have made from every trip, including details of incentives. This boosts driver satisfaction and retention.
- Communication Tools:
Includes in-app communication tools like video recording of a trip, an internal chat system that users and drivers can use. Call masking is a system where neither the user app nor the driver app displays each other’s numbers.
3. Admin Panel:
App owners use the admin panel as a control center to oversee the operations. It is an integral part of a Taxi App.
Important Features :
- User & Driver Management:
This management system allows app owners to manage user accounts, driver profiles, and verify essential documents, if the driver wants to work for you. The admin can restrict or outright ban them based on their ratings and behavior. The same applies to the drivers as well, if their submitted documents turn out to be forged or if they violate the company’s policies. They can be subsequently removed.
- Monitoring & Analytics:
The admin panel features a view called God’s View, which allows administrators to see all drivers available in a given region in real-time. Advanced analytics provide insight into user behavior, allowing the admin to detect patterns and trends that further optimize their Taxi App.
Geo-fencing is another feature that the admin can control, restricting areas where the crime rate is high for the safety of the users and drivers.
- Price Control:
The admin can adjust fares based on the demand, perfectly balancing supply and demand. Adjust commission rates and surcharges.
- Policy Management:
With the admin panel, the app owner can update privacy policies, terms of service, and regulatory compliance settings.
- System Updates & Maintenance:
The admin panel allows the system owner to implement security updates and hotfixes to ensure the app runs smoothly.
- Booking Dispatch:
In the admin panel, you can directly accept phone calls asking you to book a ride for users manually. There’s an automated dispatch system as well.
- Revenue Tracking:
The admin panel displays all the earnings, commissions, payment reports, and transaction records. Using this data, the admin can analyze revenue, which is sorted by date, driver, and ride.
- Mass Communication Capability:
The admin panel is so powerful that it can send notifications, emails, or messages to every user ever or to specific groups. Simultaneously.
For your Taxi App to have a strong foundation, these three pillars are important.
How Taxi Booking App Development Companies Can Help
App development companies can help you start your own Taxi Business. Building a Taxi App from the ground up will take a long time and exhaust all your resources. You need to be business-minded, which starts from doing market research, to hiring professionals, and to procuring funding from investors.
App development companies will provide you with a ready-made app with advanced features that will allow you to get your Taxi Business up and running. Such companies have world-class developers working for them. So, you, as an entrepreneur, need not worry about the Taxi App you’ll get.
Conclusion
The blog discussed the three main parts of a Taxi Business App, which are the apps and dashboard used by the passengers, drivers, and the app owners. These are the building blocks of your Taxi booking App. The Ride hailing App development companies understand the importance of the three pillars and how to implement them properly compared to an entrepreneur building the app from scratch. By leveraging these pillars, the entrepreneur can compete with the popular Ride-Hailing App and fulfill the needs of their target audience.